Careers

Job Description

Graphics Artist

Position Summary

The Graphics Artist is responsible for creating visually compelling and brand-consistent marketing materials that support the company’s business objectives. The role develops creative concepts and designs for digital and print platforms, ensuring that all visual communications effectively promote the hotel’s products, services, events, and brand identity. The Graphics Artist works closely with the Marketing Department and other operational teams to deliver innovative and high-quality creative outputs.

Key Duties and Responsibilities

Creative Design

• Design creative materials for print and digital platforms, including posters, flyers, brochures, menus, banners, standees, billboards, newsletters, and advertisements.
• Create engaging graphics for social media, websites, email campaigns, and other online marketing channels.
• Develop visual concepts for hotel room promotions, food and beverage campaigns, special events, seasonal offers, and corporate branding.
• Produce presentation materials, company profiles, certificates, and internal communication materials.

Brand Management

• Ensure all creative outputs comply with the company’s brand standards, visual identity, and marketing guidelines.
• Maintain consistency in typography, colors, imagery, and overall design across all marketing materials.
• Contribute creative ideas that strengthen brand recognition and customer engagement.

Photography and Multimedia

• Capture and edit photographs of hotel facilities, guestrooms, restaurants, food, beverages, and events.
• Perform professional photo retouching and image enhancement.
• Produce simple video content, reels, animations, or motion graphics for digital marketing campaigns.
• Maintain and organize the company’s photo and multimedia archive.

Production and Coordination

• Prepare production-ready artwork for printing and digital publishing.
• Coordinate with accredited suppliers, printers, and production vendors to ensure quality output.
• Verify artwork specifications, dimensions, colors, and print quality before production.
• Manage multiple design projects while ensuring deadlines are met.

Collaboration

• Work closely with the Marketing Team, Food and Beverage, Sales, Front Office, and other departments to support promotional activities.
• Participate in brainstorming sessions and campaign planning.
• Recommend creative solutions that enhance guest engagement and marketing effectiveness.

Administrative Responsibilities

• Maintain organized digital files, templates, and design assets.
• Stay updated on current design trends, software, and creative technologies.
• Perform other duties assigned by the Marketing Manager or Management.

Qualifications

• Bachelor’s degree in Graphic Design, Multimedia Arts, Fine Arts, Visual Communication, Advertising, Marketing, or any related field.
• At least two (2) years of relevant work experience as a Graphics Artist, Graphic Designer, Multimedia Artist, or similar position.
• Experience in the hospitality, hotel, restaurant, tourism, retail, or advertising industry is an advantage.
• Proficient in Adobe Photoshop, Adobe Illustrator, Adobe InDesign, and other Adobe Creative Suite applications.
• Knowledge of Adobe Premiere Pro, After Effects, Lightroom, Canva, or similar multimedia software is an advantage.
• Strong understanding of layout design, branding, typography, color theory, and visual communication.
• Basic knowledge of photography, videography, and social media content creation is preferred.
• Creative, detail-oriented, and highly organized.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Willing to work flexible hours during hotel events, promotions, and special functions.

Core Competencies

• Graphic Design and Layout
• Brand Identity Management
• Creative Concept Development
• Photography and Photo Editing
• Multimedia Production
• Visual Storytelling
• Time and Project Management
• Attention to Detail
• Collaboration and Teamwork
• Innovation and Creativity

Reporting Relationship

Reports To: Marketing Manager / Area Resident Manager

Performance Standards

The Graphics Artist shall consistently:

• Produce creative and high-quality visual materials that align with the company’s brand identity.
• Deliver projects accurately and within agreed timelines.
• Support marketing campaigns that increase brand awareness, guest engagement, and revenue.
• Demonstrate professionalism, creativity, and innovation in all creative outputs.
• Uphold the company’s commitment to excellence and authentic Waray-Waray hospitality in every project produce

Job Purpose

The Senior Associate is responsible for supervising all housekeeping operations, setting departmental standards, and ensuring consistency across teams. This role provides leadership, guidance, and decision-making support to Service Leaders, Room Attendants, Public Area Attendants, and other housekeeping staff.

The Senior Associate reports directly to the Resident Manager and assumes operational and supervisory authority in coordination with the Service Leaders.

Reporting Line

• Direct Report: Resident Manager – Hotel XyZ
• Subordinate Reports: Service Leaders, Room Attendants, Public Area Attendants

Key Responsibilities

Departmental Leadership & Staff Supervision

• Lead, supervise, and mentor all housekeeping staff, including Service Leaders, Room Attendants, and Public Area Attendants.
• Conduct daily briefings, assign duties, and ensure adherence to work schedules.
• Monitor staff performance and provide coaching, feedback, and development opportunities.
• Ensure staff adherence to hotel policies, hygiene standards, safety protocols, and professional conduct.

Operational Oversight

• Oversee daily housekeeping operations to ensure rooms and public areas meet hotel standards.
• Monitor workflow, room status updates, and staffing efficiency.
• Coordinate with Front Office, Maintenance, and other departments for smooth hotel operations.
• Approve and manage service recovery actions for escalated guest concerns.

Quality Control & Compliance

• Conduct regular inspections of rooms, public areas, and back-of-house areas for cleanliness, safety, and presentation.
• Ensure proper use, storage, and inventory management of cleaning supplies, equipment, and PPE.
• Monitor compliance with sanitation, safety, and environmental regulations.

Administrative & Coordination Duties

• Develop and maintain departmental procedures, SOPs, and housekeeping schedules.
• Prepare reports on staffing, performance, room inspections, and operational issues for management review.
• Participate in departmental meetings, audits, and service improvement initiatives.

Professional Conduct & Service Excellence

• Serve as a role model for professionalism, ethics, and guest-focused behavior.
• Maintain a neat and professional appearance at all times.
  
• Provide guidance to Service Leaders and staff on guest interactions to ensure superior service standards.

Other Duties

• Perform other housekeeping-related duties consistent with the position as may be assigned by management.

Senior Associate Competency Matrix

Reporting and Authority

The Employee shall faithfully and diligently perform these duties and exercise such responsibilities as may from time to time be assigned or vested in them by management.

Due to the nature of hotel operations, the Employee may be required to work irregular hours, including rest days, legal or special holidays, depending on operational needs.

• A graduate of Hospitality Management, Hotel and Restaurant Management, Tourism, or any related field is preferred.
• At least 2 years of proven experience in housekeeping within a hotel, resort, serviced apartment, or similar hospitality establishment.
• Previous experience as a Senior Room Attendant, Housekeeping Specialist, or Team Leader is an advantage.
• Strong knowledge of housekeeping procedures, cleaning chemicals, sanitation standards, and room presentation.
• Ability to inspect guest rooms with exceptional attention to detail.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Physically fit and capable of performing housekeeping duties, including lifting, bending, standing, and walking for extended periods.
• Willing to work on rotating shifts, weekends, holidays, and extended hours when operationally required.
• Honest, dependable, organized, and customer-oriented.
• Demonstrates leadership potential and the ability to mentor junior associates.

Core Competencies

• Housekeeping Operations
• Quality Assurance
• Guest Service Excellence
• Attention to Detail
• Time Management
• Teamwork and Leadership
• Communication Skills
• Safety and Sanitation Compliance
• Problem Solving
• Professionalism and Integrit